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property partners should not post on behalf of guests or offer incentives in exchange for reviews. Reviews are most valuable when they are original and unbiased. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.Īll content should be genuine and unique to the guest. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Promotional content will be removed and issues concerning ’s services should be routed to our Customer Service or Accommodation Service teams.Ĭontributions should be appropriate for a global audience. Please don’t include personal, political, ethical, or religious commentary. The most helpful contributions are detailed and help others make better decisions. They are also applicable regardless of the sentiment of the comment.Ĭontributions should be travel related. These guidelines and standards aim to keep the content on relevant and family-friendly without limiting expression of strong opinions. We sometimes show external review scores from other well-known travel websites.
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If you like, you can sort and/or filter them (by time of year, review score, etc.). When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.Īn Accommodation may choose to reply to a review.
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To edit a review you’ve already submitted, please contact our Customer Service team. You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi.
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To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received.
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